Exam information

Exam 9L0-012: Mac Service Certification

Which of the following would be the BEST question to ask her FIRST?


Rhonda claims that her Mac cannot connect wirelessly to her AirPort Express network athome. Which of the following would be the BEST question to ask her FIRST?

what percentage or less?

Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit isconnected to a power adapter when the charge is at what percentage or less?

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid2012, have been triggered?

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone atstartup that repeats every five seconds.

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:


which of the following actions?

You must know the AppleCare name of an Intel iMac before performing which of thefollowing actions?

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

Which of the following could indicate accidental damage when inspecting the inside of aMac mini (Late 2012) before a repair?

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

Which of the following is a valid electrical safety precaution when working on a computer ordisplay with exposed, potentially energized parts?

how does your discovery of the stripped screws impact that repair?

You are inspecting a MacBook Pro as part of your troubleshooting process. You note thattwo of the screws on the bottom case are damaged. There is no record of the computerbeing repaired on a previous occasion. If the resolution to the issue requires that youreplace a part, how does your […]

What type of cable might this be?

Examine the image. You have a cable with a connector of this shape. What type of cablemight this be? SELECT TWO.



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