What is the name of the group that should review changes that must be implemented fasterthan the normal change process?
Which of the following is NOT an objective of service transition?
Which of the following types of service should be included in the scope of service portfoliomanagement? 1. Those planned to be delivered 2. Those being delivered 3. Those thathave been withdrawn from service
The BEST description of an incident is:
Which one of the following is the CORRECT set of steps for the continual serviceimprovement approach?
When can a known error record be raised? 1. At any time it would be useful to do so 2. Aftera workaround has been found
What body exists to support the authorization of changes and to assist change managementin the assessment and prioritization of changes?
Which process is responsible for discussing reports with customers showing whetherservices have met their targets?
What do customer perceptions and business outcomes help to define?
Which of the following are basic concepts used in access management?